Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam: 3308 Exam
3308 Questions & Answers
Exam Code: 3308
Exam Name: Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
Q & A: 70 Q&As

QUESTION 1
In the enterprise Reporting Webpage, which two troubleshooting tests are available under ETL
tasks?
A. Test Quality Monitoring Connection and Test Apache Tomcat Connection
B. Test Extract and Test Quality Monitoring Connection
C. Test Extract and Test Reporter Gateway
D. Test File Locations and Test Database Connection
Answer: D

QUESTION 2
After installing Enterprise Reporting and Report Net for Enterprise Reporting, a technician
observes that the Enterprise Reporting URL http://YourServerName:8282/ws_portal is unable to
launch. What are two possible causes of this problem? (Choose two)
A. The Enterprise Reporting Service may be disabled.
B. Enterprise Reporting uses Port 1433 instead of 8282.
C. Enterprise Reporting uses port 1433 instead of 8282.
D. Enterprise Reporting was installed https instead of http.
E. Enterprise reporting requires the Avaya Quality Monitoring services to be running.
Answer: AE

QUESTION 3
The Status Detail under the Enterprise Reporting –> App Admin –> ETL Status tab, shows task
failed. Which windows 2008 component specifically related to ETL should be checked?
A. Windows Services
B. Windows Task Scheduler
C. Windows Event Viewer
D. Windows Component Services
Answer: B

QUESTION 4
A technician has installed and configured an Avaya Quality Monitoring System, and us having
problems seeing the agent status on the Agent Active display window (Search and Replay >
Agents). What are three possible causes of this problem? (Choose three)
A. The agents are not logged into Avaya Aura?Communication Manager.
B. Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of
the skills assigned to them.
C. Avaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to
them.
D. The TSAPI link on the Avaya Contact Recording system is down.
E. The station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording
through Bulk Recording mode.
Answer: ABD

QUESTION 5
After integrating Enterprise Reporting with Quality Monitoring, a technician observes that the
Avaya Quality Monitoring Extract Task fails to run. Which two factors cloud causes this failure?
(Choose two)
A. An incorrectly configured site name in the ETL task
B. The ACR server not being defined in the server roles
C. The eRecorder not being set as master node
D. An incorrectly configured extract server port
Answer: AD

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