IBM Sterling Order Management V9.2, Solution Design: 000-241 Exam
000-241 Questions & Answers
Exam Code: 000-241
Exam Name: IBM Sterling Order Management V9.2, Solution Design
Q & A: 65 Q&As

QUESTION 1
A retailer’s delivery rules do not allow shipping for an open box television (TV) that is more than
150 miles away. However, they do support moving this TV through a network of stores that are
spread throughout the country, until it reaches a store that supports delivery to the customer. The
retailer needs to configure such a multi-hop transfer of inventory through the supply chain and
provide an accurate promise date to a customer who is over 1000 miles away from the store with
the open box TV. In order to do so, Sterling Order Management considers all the following
configuration settings EXCEPT for:
A. Receiving store calendar.
B. Receipt Processing Time.
C. Delivery resource pool capacity.
D. Transfer relationship across stores.
Answer: C

QUESTION 2
A customer purchased a DVD player from a store, and later realized that some of the required
features were missing. The customer tries to return the DVD player for a refund, but the sales
order cannot be located in the Sterling application. Which type of return should be created in the
Sterling application?
A. Refund Order
B. Exchange Order
C. Blind Return Order
D. Speed Exchange Order
Answer: C

QUESTION 3
A customer would like a purchase order (PO) to be “Created”, but it should only treat 80% of
future supply as available. This should happen until the PO receives a status update that
indicates its been “Approved”, at which point 90% of the future supply can be considered for
promising. Future supply can be considered when scheduling orders but should not be
considered when releasing the pick instructions to the fulfillment center. In order to model this
requirement with MINIMAL custom logic, the solution design must:
A. 1. Create an extended status of PO “Created” which is “Approved”.
2. Create a new supply type corresponding to the “Inbound approved” status.
3. Map the PO status “Approved” to the supply type “Inbound approved” and status “Created” to
supply type “Purchase order placed”.
4. Set up the appropriate safety factor of 80% for supply type “Purchase order placed” and 90% for
supply type “Inbound approved”.
5. Use Inventory considerations to map the demand type corresponding to schedule transaction to
future supplies.
6. Use Inventory considerations to map the demand type corresponding to release transaction to
use only onhand supplies.
B. 1. Create an extended status of PO “Created” which is “Approved”.
2. Create a new supply type corresponding to the “Inbound approved” status.
3. Map the PO status “Approved” to the supply type “Inbound approved” and status “Created” to supply
type “Purchase order placed”.
4. Set up the appropriate safety factor of 80% for demand type “Scheduled” and 90% for demand type “Released”.
5. Use Inventory considerations to map the demand type corresponding to schedule transaction to
future supplies.
6. Use Inventory considerations to map the demand type corresponding to release transaction to
use only onhand supplies.
C. 1. Create an extended status of PO “Created” which is “Approved”.
2. Create a new supply type corresponding to the “Inbound approved” status.
3. Map the PO status “Approved” to the supply type “Inbound approved” and status “Created” to
supply type “Purchase order placed”.
4. Use Inventory considerations to map the demand type corresponding to schedule transaction to
future supplies.
5. Use Inventory considerations to map the demand type corresponding to release transaction to use
only onhand supplies.
6. Implement the Supply corrections user exit to only show 80% or 90% of supply as applicable.
D. 1. Create an extended status of PO “Created” which is “Approved”.
2. Create a new supply type corresponding to the “Inbound approved” status.
3. Map the PO status “Approved” to the supply type “Inbound approved” and status “Created” to supply
type “Purchase order placed”.
4. Use Inventory considerations to map the demand type corresponding to schedule transaction to future
supplies.
5. Use Inventory considerations to map the demand type corresponding to release transaction to use
only onhand supplies.
6. Implement the Availability corrections user exit to only show 80% or 90% of supply as applicable.
Answer: A

QUESTION 4
A business requirement is to charge payment for the exchange order upfront and then refund the
customer when the returned item is received. This requirement should be configured as a:
A. even exchange.
B. regular exchange.
C. advanced exchange.
D. advanced pre-paid exchange.
Answer: D

QUESTION 5
A business needs to configure a drop ship from a vendor to a customer directly with visibility into
the purchase order (PO) created by the vendor and status updates on the PO. What should be
done to meet this requirement?
A. 1. Model the vendor as a seller and node, where the organization does not have a hierarchical
relation with the seller organization on theorder.
2. Do not check “Suppress chained order creation even if seller requires” setting.
3. Run Chained_Order_Create to create the purchase order.PO getting shipped will result in the
corresponding sales order line being shipped.
B. 1. Model the vendor as a seller and node, where the organization has a hierarchical relation with
the seller organization on the order.
2. Check the “Suppress chained order creation even if seller requires” setting.
3. Run Chained_Order_Create to create the purchase order.PO getting shipped will result in the
corresponding sales order line being shipped.
C. 1. Model the vendor as a seller and node, where the organization has a hierarchical relation with
the seller organization on the order.
2. Check the “Suppress chained order creation even if seller requires” setting.
3. Run Chained_Order_Create to create the PO. Place custom logic on PO “Shipped” event to update
the corresponding sales order status to”Shipped”.
D. 1. Model the vendor as a seller and node, where the organization does not have a hierarchical relation
with the seller organization on theorder.
2. Implement a listener on the PO pipeline that updates the sales order pipeline.
3. Implement custom logic to stamp the PO’s delivery location as customer’s address.PO getting shipped
will result in the corresponding sales order line being shipped.
Answer: A

QUESTION 6
Which of the following Sterling Call Center business requirements CANNOT be implemented
using the out of the box application?
A. Monitor orders for FTC compliance.
B. Schedule appointments for delivery items.
C. Initiate returns and refunds to customers immediately, if required.
D. Retrieve a WebSphere Commerce shopping cart from the Sterling Call Center.
Answer: D

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